What is a virtual phone system? Is it right for your business? What do you need to know to get started? Keep reading to find out!
A virtual phone system is a communication solution that allows businesses or individuals to make and receive phone calls using the internet instead of traditional phone lines. It is also sometimes referred to as a cloud phone system, hosted phone system, or VoIP (Voice over Internet Protocol) phone system. With a virtual phone system, users can make and receive calls from anywhere with an internet connection, using their computer or mobile device. They can also manage their calls, voicemail, and other features through a web-based portal.
Virtual phone systems are often more cost-effective than traditional phone systems, as they do not require any hardware or physical infrastructure. They also offer greater flexibility, scalability, and mobility, making them ideal for businesses with remote or mobile employees, or those looking to expand their operations without incurring significant costs.
Save your business time by directing callers where they need to go quickly. Drag and drop web portals let you provide options for department routing, voicemail, automatic employee directories, and more.
In virtual phone systems, your data is available to connect with your favorite tools; create leads in your CRM, follow-up tasks in your project management tools, and send alerts to key stakeholders by email or Slack.
Make better decisions about your business with analytics that give you a better picture of what's happening from agent performance, average hold times, peak call traffic hours, and marketing campaign performance.
Whether you and your team plan on using cell phones, desk phones, or anything in between – rest assured your professionalism will shine though and personal contact details will stay private with Outbound Caller ID.
VirtualPBX has been in business for over twenty years and is best known for their high quality customer care. While many businesses charge for support or only offer support for enterprise level customers, VirtualPBX continues to provide 24/7 support for small businesses. Plus, just because your business is small does not mean you shouldn’t have access to pro-level features and integrations.
See for yourself! Check out reviews from VoIP providers on Consumer Affairs to help make your decision when choosing your new virtual phone system provider.
A virtual phone system demo can be an excellent way to evaluate whether a particular provider’s services meet your business needs before committing to a purchase. With a demo, you can get a hands-on experience of the virtual phone system and its features, which can help you understand how it works and how it fits with your business requirements. Additionally, you can evaluate the user interface to see how user-friendly it is and how easy it is to navigate. This can help you determine whether the system is suitable for your team and if they will be able to use it effectively. Fill out the form below to get a demo from the experts at VirtualPBX today!